99jiu Privacy Policy

This Privacy Policy ("Policy") is published by the operator of 99jiu ("we", "us", "our"), the online betting and live casino platform accessible at https://99jiu.cam. This Policy describes how 99jiu collects, uses, stores, shares, and protects personal data in connection with the operation of the Platform and the provision of services to registered players, with particular reference to players based in Indonesia.

By registering an Account on 99jiu or by continuing to use the Platform after the effective date of this Policy, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree with any aspect of this Policy, you must cease using the Platform and may close your Account by contacting our support team.

This Policy should be read in conjunction with our Terms & Conditions, which govern your use of the 99jiu Platform more broadly. Capitalised terms used but not defined in this Policy have the meanings given to them in the Terms & Conditions.

99jiu collects the following categories of Personal Data in connection with the operation of the Platform and the provision of betting and gaming services:

99jiu collects Personal Data through the following channels:

• Direct Collection: Data you provide when registering an Account, completing KYC, making a deposit or withdrawal, contacting customer support, or updating your Account profile.
• Automated Collection: Technical and Usage Data collected automatically when you access the Platform, including via cookies, web beacons, server logs, and similar technologies (see Section 09 — Cookies & Tracking).
• Third-Party Sources: Identity verification data from KYC service providers; fraud-screening signals from payment processors; geolocation signals from IP-data services used to enforce eligibility restrictions.
• Publicly Available Sources: Sanction lists and politically exposed persons (PEP) databases consulted as part of our AML compliance obligations.

We do not purchase Personal Data from data brokers or third-party list providers for marketing purposes.

99jiu uses your Personal Data for the following purposes:

• Account Management: Creating, maintaining, and administering your 99jiu Account, including verifying your identity and eligibility to use the Platform.
• Service Delivery: Processing your deposits and withdrawals in IDR via BCA, BRI, BNI, Mandiri, OVO, GoPay, DANA, ShopeePay, and other integrated payment channels; settling your Wagers; providing access to sports betting markets, live casino tables, and game content.
• Customer Support: Responding to your enquiries, resolving disputes, and managing complaints in connection with your use of 99jiu.
• Regulatory Compliance: Meeting our obligations under applicable anti-money-laundering (AML), counter-terrorist-financing (CTF), and know-your-customer (KYC) requirements; responding to lawful requests from regulatory and law enforcement authorities.
• Fraud Prevention and Security: Detecting, investigating, and preventing fraudulent activity, account takeovers, and other security threats to the Platform and its players.
• Responsible Gaming: Monitoring player behaviour for indicators of problem gambling; enforcing self-exclusion requests and deposit/loss limits; contacting players where our responsible gaming monitoring raises a concern.
• Platform Improvement: Analysing aggregated usage data to improve Platform performance, fix bugs, and develop new features that better serve Indonesian players.
• Marketing Communications: Where you have given your explicit consent, sending you promotional offers, bonus notifications, and news about 99jiu by email. You may withdraw consent for marketing communications at any time by contacting us at the email address below.

We do not use automated decision-making that produces legal or similarly significant effects on you as an individual, except in the context of fraud detection where automated risk-scoring may result in a temporary Account hold pending manual review.

99jiu processes your Personal Data on the following legal bases:

99jiu does not sell, rent, or trade your Personal Data. We share your data only in the following limited and necessary circumstances:

• Payment Processors and Banking Partners: We share necessary financial data (name, bank account number, transaction amount in IDR) with our integrated banking partners — including BCA, BRI, BNI, Mandiri, CIMB Niaga, and e-wallet providers OVO, GoPay, DANA, ShopeePay, and LinkAja — solely for the purpose of processing your deposits and withdrawals.
• Identity Verification Providers: KYC and AML screening are conducted through certified third-party verification services. These providers receive Identity Data solely for the purpose of verification and are bound by strict data processing agreements.
• Game Content Providers: Your player session data (player ID, game session identifier, bet amounts) is shared with game studios including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, and others, solely for game delivery, fairness auditing, and dispute resolution purposes.
• Regulatory and Law Enforcement Authorities: We will disclose Personal Data to relevant authorities where required by applicable law, court order, or where we reasonably believe disclosure is necessary to prevent fraud, money laundering, or other illegal activity.
• Professional Advisers: Lawyers, auditors, and compliance consultants may access Personal Data on a need-to-know basis and are subject to professional confidentiality obligations.
• Corporate Transactions: In the event of a merger, acquisition, or sale of all or substantially all of our assets, Personal Data may be transferred to the acquiring entity, subject to equivalent privacy protections.

99jiu retains your Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations. The following general retention periods apply:

Upon expiry of the applicable retention period, Personal Data is securely deleted or irreversibly anonymised. Where anonymisation is not practicable, data is placed in a restricted archive accessible only to compliance personnel.

99jiu uses cookies and similar technologies to operate the Platform, maintain your session when logged in, and collect usage data to improve our services. The following categories of cookies are used:

• Strictly Necessary Cookies: Essential to the Platform's operation. These enable core functionality such as user authentication, session management, and security. They cannot be disabled without breaking Platform functionality.
• Functional Cookies: Remember your preferences (such as language selection and display settings) to personalise your experience on 99jiu.
• Analytics Cookies: Collect aggregated information about how players use the Platform — pages visited, time spent, error encounters — to help us identify areas for improvement. Data collected via analytics cookies is anonymised before analysis.
• Security Cookies: Used to detect and prevent fraudulent activity, unauthorised access attempts, and suspicious session behaviour.

You may control cookie settings through your browser preferences. Note that disabling strictly necessary cookies may prevent you from accessing certain features of the Platform, including account login and bet placement. 99jiu does not use third-party advertising or retargeting cookies.

99jiu implements a comprehensive set of technical and organisational security measures to protect your Personal Data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and 99jiu's servers is encrypted using industry-standard SSL/TLS protocols. The padlock icon in your browser confirms an encrypted connection at all times.
• At-Rest Encryption: Sensitive Personal Data (including financial records and identity documents) is encrypted in storage using AES-256 encryption.
• Access Controls: Access to Personal Data within 99jiu's internal systems is restricted to authorised personnel on a strict need-to-know basis, enforced through role-based access controls and multi-factor authentication.
• Penetration Testing: The Platform undergoes regular independent penetration testing and vulnerability assessments to identify and remediate security weaknesses.
• Fraud Detection Systems: Automated fraud-detection algorithms monitor transaction patterns, login behaviour, and session activity in real time to identify suspicious activity and protect player Accounts.
• Incident Response: We maintain a documented data breach response procedure. In the event of a security incident that poses a risk to player data, we will notify affected players and relevant authorities in accordance with applicable law.

While we take all reasonable precautions to protect your data, no system is entirely immune to security threats. You are responsible for maintaining the security of your own login credentials and for notifying us promptly if you suspect any unauthorised access to your Account.

As a player on 99jiu, you have the following rights with respect to your Personal Data. To exercise any of these rights, please contact us at [email protected] (plain text — not a clickable link). We will respond to all valid requests within 30 days.

The 99jiu Platform is strictly intended for adults aged 21 years and over. We do not knowingly collect Personal Data from individuals under the age of 21. Age verification is a mandatory component of our KYC process, and any Account found to belong to a person under 21 will be immediately closed.

If you are a parent or guardian and believe that a minor has registered an Account on 99jiu using false age information, please contact us immediately at [email protected]. We will investigate promptly and, if the Account belongs to a minor, close it and handle any associated data in accordance with this Policy and applicable law.

99jiu operates a platform that primarily serves players based in Indonesia. Some of our Data Processors — including game content providers (such as Evolution Gaming, Pragmatic Play, and NetEnt) and technical infrastructure providers — may be located outside Indonesia, including in European Economic Area (EEA) countries, Malta, Isle of Man, Gibraltar, or other jurisdictions.

Where Personal Data is transferred to a jurisdiction that does not provide a level of data protection equivalent to the standards applicable in Indonesia, we ensure that appropriate safeguards are in place. These may include contractual clauses imposing data protection obligations on the recipient, or reliance on the recipient's certification under a recognised international privacy framework.

By using the 99jiu Platform, you acknowledge that your Personal Data may be transferred to, stored, or processed in a country other than Indonesia for the purposes described in this Policy, subject to appropriate safeguards.

99jiu reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, Platform functionality, or our data processing practices. Material changes to this Policy will be communicated to registered players via email to the address registered on your Account and/or via a prominent notice displayed on the Platform, with a minimum of 7 days' advance notice prior to the amended Policy taking effect.

The "Last Updated" date displayed at the top of this page indicates when the current version of the Policy came into effect. We encourage you to review this page periodically to remain informed of how 99jiu handles your Personal Data. Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Policy.

If any amendment materially diminishes your privacy rights and you do not accept the change, you may close your Account by contacting our support team. Your real-money balance will be refunded to your registered payment method in accordance with our standard withdrawal procedures.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or wish to make a complaint about how 99jiu has handled your Personal Data, please contact us through the following channels:

We take all privacy complaints seriously. Each complaint is logged, investigated by our compliance team, and responded to in writing. If you are not satisfied with our response to your complaint, you have the right to escalate the matter to the relevant data protection supervisory authority in your jurisdiction.